30/06/2009 - FAQ about watches

Watch specifications

An overview of the specification for each watch, including case, strap and clasp materials and exact sizes can be found on the website within each watch description.

Full operating instructions for all watches, detailing how the time and date is shown, how to set the time, date and alarm (if applicable) and how to take care of your watch are included in Japanese and English for every watch. Manuals are also available on each product’s page.

Strap sizes

Details on watch strap sizes can be found on the website within each watch description. The strap size indicates the maximum length and watch straps can be adjusted to a smaller size, usually minimum of 150 mm.

How can strap sizes be adjusted?

If you need a strap to be fitted or links to be removed from a watch that you bought at Intelligent Watches, we recommend that you take the watch to a jewellery store or watch specialist for adjustment. Straps can be fitted and links can be removed quickly and easily for a small charge there.

What kind of batteries do the watches sold by Intelligent Watches use?

All watches sold by Intelligent Watches use standard batteries available at any jewellery store or watch specialist. To find out the battery specification for your watch please refer to the instruction manual.

How long will the battery in my watch last for?

The lifetime of the battery in your watch will depend on the type of watch. For an LED watch, it will depend on how often the light up function is used and the buttons are pressed, but should typically last for (between nine and) twelve months. Batteries in analogue watches may last between two and five years. The guarantee does not cover the battery!

When you buy a watch from Intelligent Watches, the battery supplied is usually factory fitted for testing purposes and may last for a shorter time than stated above. Faulty display can also be the cause of a low battery.

How do I replace the battery?

If the battery in your watch runs out and you have the necessary tools and the correct replacement battery you can replace the battery yourself.

We do however recommend that you take the watch to a jewellery store or watch specialist for battery replacement. All watches use standard batteries available at any jewellery store or watch specialist and batteries can be replaced quickly and easily for a small charge there.

Operating manuals

Full operating instructions for all watches, detailing how the time and date is displayed, how to set the time, date and alarm (if applicable) and how to take care of your watch are included in Japanese and English for every watch. Manuals are available on each product’s page.

How to take care of your watch

To ensure your watch has a long life, we recommend the following:

Do not press watch buttons under water or when there is excessive humidity on the surface;
Avoid long term exposure to extreme temperature and direct sunlight, this can lead to the discoloration of material surfaces;
Avoid exerting heavy pressure on your watch or dropping your watch;
If you notice the lights on your watch getting dimmer, it is an indication that the battery needs replacing. Weak or dead batteries left in the product may damage the movement.

Are watches sold by Intelligent Watches water resistant or waterproof?

Most watches sold by Intelligent Watches are water resistant to at least 3 ATM. This means the watch is protected against small accidental splashes, perspiration and water vapour. In general, we recommend that contact with water be avoided. Watches sold by Intelligent Watches are not waterproof and should not be submerged in water.

Do not wear the watch for showering, washing up, swimming or other water activities.

We recommend that you do not wear the watch when playing sport or activities which cause excessive sweating.